Every business owner knows how important it is to find the right staff members and orientate them to effectively reflect the values and standards that will serve the business model they have carefully developed. However, even with highly gifted staff, the potential for changing attitudes and a shift away from consistent and reliable high performance is always a risk. Francesca Webster is a highly skilled and experienced business owner who has a hand to manage as many as 200 staff throughout her successful salons. Owner of Brazilian Beauty a successful franchise of multiple salons, and of the Australian Skin Institute, Francesca is experienced staff recrement and management. Francesca is known for her incredible passion for empowering women, regardless of whether they are her staff or her clients. In this lecture you will learn:
- Why do many businesses fail to recruit the right staff?
- Skills versus attitude and how to get the best of both.
- Successful strategies in achieve high staff performance.
- Establishing the right policies that will protect your business.